ECI Announces SalesChain as Preferred e-automate Quoting and CRM Integration Partner

E-commerce and office technology dealers are facing increasing pressure to streamline their operations, meet customer expectations, and stay competitive. To address this challenge, ECI Software Solutions has announced a partnership with SalesChain, a quoting, leasing, and CRM platform for office technology dealers. This collaboration will enable e-automate users to automate their sales processes, improve efficiency, and reduce manual errors.

The integration between SalesChain and e-automate is not new; the two platforms have been working together for some time now. However, this partnership marks a significant step forward in providing real-time data and connected workflows to e-automate users. By automating their sales processes, dealers can respond faster to customer inquiries, operate more efficiently, and build a stronger foundation for growth.

Laryssa Alexander, industry president of Field Service at ECI Software Solutions, emphasized the importance of speed in today’s business environment. ‘Today’s buyer is expecting a seamless ordering experience with real-time professional quotes, and they expect it fast,’ she said. Manual quote-to-order processes are no longer sustainable; dealers need to be able to generate accurate quotes quickly to stay competitive.

SalesChain’s prebuilt catalogs, real-time lease integrations, and deep e-automate connectivity streamline the quote-to-order process, helping dealers quote faster, more accurately, and close more business. The platform also includes a pricing tool that brings a detailed master catalog, service pricing utility, leasing tools, document generation, along with the ability to push deals won directly into e-automate – reducing manual entry and potential errors for dealers.

The partnership between ECI and SalesChain will bring more efficiencies to the channel by providing real-time data and connected workflows. Tim Szczygiel, president of SalesChain, noted that ‘SalesChain and e-automate each bring incredible value to office technology dealers, but to-date, we’ve delivered this value separately from each other.’ By working together, they can help dealers respond faster, operate more efficiently, and build a stronger foundation for growth.

Crystal Manning, administrative project specialist at KDI Office Technology, shared her experience with SalesChain and e-automate. ‘We use SalesChain and ECI e-automate together every day to automate our sales and administrative processes,’ she said. The integration has streamlined their workflows, eliminated duplicate data entry, and significantly reduced manual tasks across their team.

The partnership between ECI and SalesChain is part of a broader effort by the company to provide AI-powered business management software that connects businesses and customers, improving visibility, operational efficiency, and profitability. With more than 30 years of industry leadership, ECI has established itself as a trusted provider of comprehensive business solutions for small and mid-sized businesses.

ECI’s e-automate users will benefit from the partnership with SalesChain by gaining access to real-time data and connected workflows that can help them automate their sales processes. This collaboration is expected to bring more efficiencies to the channel, enabling dealers to respond faster, operate more efficiently, and build a stronger foundation for growth.

Register now for ECI and SalesChain’s webinar on July 23 to learn more about this partnership and how it can benefit your business.